FAQ

Batteries, voltage, delivery, COD and warranty — everything parents ask before ordering.

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Last updated · AnuShakti Infotech Pvt. Ltd.

FAQ

Everything parents ask us

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Choosing a ride-on

Which age is a 12V ride-on for?

12V cars suit most kids aged 3–6 (up to ~30–35 kg). 24V models are for 4–8 year olds and rougher ground. If in doubt, choose a model with a parental remote so you stay in control.

What is the difference between 6V, 12V and 24V?

Voltage roughly equals power and speed. 6V is for toddlers on flat floors (2–3 km/h). 12V is the sweet spot for 3–6 years (3–6 km/h). 24V runs faster, climbs gentle slopes and carries heavier kids.

Do ride-ons come with a parental remote?

Most of our cars and jeeps include a 2.4G parental remote so you can steer, brake and control speed from a distance. It's listed in the specifications on each product page.

Are the licensed models real brands?

Yes. Licensed models (Mercedes-Benz, BMW, Bentley, Maserati, Land Rover and others) are produced under official licence with accurate badges, grilles and paint.

Battery & warranty

How long does the battery last on a charge?

Typically 45–90 minutes of continuous driving depending on the child's weight, terrain and speed. A full charge takes 8–12 hours. Charge before first use and after every play session.

What does the 1-year battery guarantee cover?

If the battery fails to hold charge within 12 months of delivery under normal use, we replace it. Physical damage, water ingress and deep-discharge from storing it flat are excluded.

Can I buy a spare battery or charger?

Yes — see the Spare Parts collection. WhatsApp us your model name if you're unsure which one fits.

Delivery & payment

How long does delivery take?

Typical delivery is 3–7 business days across India. Product cards show the exact date range from today’s date. You'll get a tracking link on WhatsApp and email as soon as it ships.

Is Cash on Delivery available?

Yes on eligible pincodes, usually with a small COD fee and a token advance for large ride-ons. WhatsApp us with your pincode to confirm.

Do you provide a GST invoice?

Yes, every order ships with a GST invoice. Add your GSTIN in the order notes if you need it on the invoice.

Assembly & returns

Does the ride-on arrive assembled?

It arrives 85–90% assembled. Wheels, steering wheel, seat and mirrors take 20–30 minutes with the included tools. Our WhatsApp team can walk you through it on a video call.

Can I return it if it arrives damaged?

Report transit/delivery damage within 48 hours with photos and we’ll arrange replacement parts or a replacement unit. Incorrect or missing items can be reported within 7 days. See our Returns page for full details.

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