Delivery: typically 3–7 business days across India. Product pages show the exact estimated date range. Free delivery on orders ₹1,999+. Orders below ₹1,999 have a ₹99 delivery charge. You receive a tracking link on WhatsApp and email when the order ships.

Cash on Delivery: available on eligible pincodes with a small fee. Large ride-ons may require a token advance.

Transit / delivery damage: report within 48 hours with photos and we'll ship replacement parts or a replacement unit at no cost when approved.

Incorrect items & unused returns: report within 7 days where applicable. Ride-ons that have been assembled and driven cannot be returned unless faulty. Full policy on our Returns page.

1-year battery guarantee: if the battery fails to hold charge within 12 months of delivery under normal use, we replace it free.

6-month parts warranty: motors, gearbox, charger and electronics against manufacturing defects.

Not covered: physical damage, water ingress, overloading beyond the rated weight, and batteries stored flat for extended periods.

Claims are handled on WhatsApp — send your order number and a short video and our team takes it from there.