Return & Refund Policy

🔄 7-Day Easy Returns | ✅ 100% BIS Certified Safe Toys | ⭐ Premium Quality Guaranteed

At Toy4You.in, we are committed to providing safe, high-quality, and genuine ride-on toys for kids across India. We stand by the quality and safety of our toys and offer a 7-day easy return & refund policy to ensure your complete satisfaction. If you receive a damaged, defective, or incorrect toy, we will quickly replace it or provide a full refund – hassle-free!

🔄 Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• ✅ Defective Products – If the product is not functioning as expected due to a manufacturing defect.
• ✅ Wrong Items Received – If you receive an incorrect product different from your order.
• ✅ Damaged During Shipping – If the product arrives broken, physically damaged, or non-working.
• ✅ 100% Genuine Guarantee – If you suspect the received product is not genuine, you are eligible for a return.
• ✅ No Questions Asked Return – If you are dissatisfied for any reason related to quality, you can return it within 7 days of delivery.

🚫 Non-Returnable Items:

• Products that are used, modified, or damaged after delivery.
• Custom or special-order products specifically procured for you.
• Items returned after 7 days from the delivery date.

📋 How to Initiate a Return Request?

To request a return, please follow these steps:

1. Inspect Your Order: Check your package immediately after receiving it.
2. Contact Us: Email support@toy4you.in or call +91 9461785001 within 7 days of receiving your order.
3. Provide Details:
   • Toy4You Order Number
   • Product Images (showing defects, labels, packaging)
   • Detailed Issue Description
4. Return Approval: Once our team verifies your request, we will guide you on the return process.
5. Send the Item Back: Securely pack the product and ship it to our return address (details will be provided).
6. Receive a Refund or Replacement: After inspection, we will issue a refund or send a replacement as per your choice and policy terms.

💰 Refund Process & Timelines

Once your return is received and inspected, the refund will be processed as follows:

• ✅ Full Refund – If your return is approved, the amount will be credited back to your original payment method.
• ✅ Refund Timeframe: 1-7 business days after the return is received and verified.
• ✅ Replacement Option: Instead of a refund, you may opt for a replacement of the same or equivalent product, subject to availability.

🚫 Refunds Will NOT Be Processed If:

• The return is made without prior approval.
• The product is damaged, used, or missing original packaging (unless the damage occurred during initial shipping).
• The return request is submitted after 7 days of delivery.

🚛 Shipping & Return Costs

🔹 For Quality Issues (Defective, Wrong Item, Damaged in Transit):

• Toy4you will bear the return shipping cost.
• A prepaid shipping label will be provided, or pickup will be arranged where feasible.

🔹 For Customer-Initiated Returns (No Issue with Product, e.g., “No Questions Asked Return”):

• The customer is responsible for return shipping costs.
• Original shipping charges (if any were applied) will not be refunded.

❌ Lost or Delayed Packages​

In case your order is lost in transit, Toy4you will:

• Fully refund your order after confirmation from the courier partner regarding the lost status.
• Provide support for tracking and resolution with the courier.

However, Toy4you is not responsible for delays caused by:

• Extreme weather conditions
• Customs clearance hold-ups (if applicable)
• Strikes, protests, public holidays, or unforeseen disasters

📌 No-Questions-Asked Return Guarantee

We believe in providing a risk-free shopping experience! If you feel dissatisfied with the product quality, even if there is no defect, you can return it within 7 days – no questions asked! (Customer bears return shipping cost as mentioned above).

🔹 100% Genuine Guarantee – If you suspect the toy is not genuine, contact us immediately. We will investigate and replace or refund the product upon verification.
🔹 Customer Satisfaction First – Your trust is our priority, and we ensure a hassle-free return experience within our policy terms.

📞 Need Help? Contact Us!

If you have any questions regarding returns or refunds, please reach out to us:

📧 Email: support@toy4you.in
📞 Phone: +91 9461785001, +91 6377371613
📍 Address: ANUSHAKTI INFOTECH PVT. LTD.
Nigam Nagar, Chandkheda, Ahmedabad, Gujarat 382424